Five Ways to Put Nervous Patients at Ease Prior to Surgery
Dr. Daniel C. Mills shares ways he puts his patients at ease as they prep for surgery. “I would think almost every patient is a bit nervous when they first come in because this is not something they do every day,” notes Dr. Mills.
Talking to them and making them feel at home can be helpful. “Telling them we are board-certified, have done thousands of these procedures, have hospital privileges to do these types of procedures, showing them before and after to get a good idea of what we have to offer them is very helpful because It puts patients at ease,” explains Dr. Mills.
It can be confusing for patients when a physician says they are board-certified because they might be board-certified in dermatology or OBGYN but not certified by the American Board of Plastic Surgery to perform a plastic surgery procedure. Patients need to be able to ask ‘what are you board-certified in?’
He makes a point to conduct a physical exam and talk to patients about their concerns and what the procedure can do for them, and have patients meet with Patient Coordinators.